Text Messaging (SMS) Communications

[Astride Health legal entity name] ("Astride Health," "we," "us") may send text messages to people who give us their mobile number and agree to receive texts. This section explains how we use and protect that information.

Why we send text messages. We use SMS for two purposes only:

1. To respond to people who have asked for information about Astride Health and our services.

2. To send service updates to existing Astride Health members, such as scheduling, appointment, and account-related notices.

How often we send messages. Message frequency varies. We send messages only as needed to respond to your inquiry or to provide updates related to your membership and services.

Message and data rates may apply. Your mobile carrier's standard message and data rates may apply to messages you send to us and receive from us.

We do not share or sell your mobile number. We will not sell, rent, or share your mobile phone number with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. We may share information with service providers who help us deliver text messages (such as our messaging platform), and only for that purpose.

How to opt out. You can stop receiving text messages at any time by replying STOP to any message. After you reply STOP, you will receive one final message confirming that you have been unsubscribed, and we will not send further texts unless you opt in again. For help, reply HELP or contact us at 612-704-8001 or info@astridehealth.us.

Health information. We do not use text messages to send detailed medical information. Please do not send sensitive health information to us by text. Contact your care team directly through [preferred secure channel] for clinical questions.

Questions. Contact us at info@astridehealth.us, 612-704-8001, or 7387 Bush Lake Rd #1, Edina, Minnesota 55439.